Frequently Asked Questions

Application Process
What if I do not know my license plate/ student number/ residence address at this time?
Your application will not be processed unless all of the information necessary is completed. Any missing informaiton and your application will remain on hold until complete.
Carpool
How do I get a carpool permit?
Bring in a completed copy of the Carpool Application Form and Carpool Agreement into our office during regular business hours and we will set it up in accordance with our policy.
Where can I find more information about Carpool?
Visit this site for more information.
Where can I find a carpool partner?
The procedure of finding a carpool partner is online. To register, please visit Carpool Zone.
Permits
What if I have day and evening classes?
A West Campus permit or Ward Avenue permit will give you access to Main Campus lots in the evening. Please see interzone hours. interzone hours.
Do I have to reapply for parking even if I had a permit last year?
Yes, all undergraduates and Mohawk students have to reapply for parking each academic year. Apply as early as possible to improve chances of mantaining status in preferred lots.
What if my parents or friends want to pay for or pick up my permit on my behalf?
Payments can be made by any party, but in order to pick up a permit on behalf of a student, photo id will be required from the individual picking up a permit on your behalf as well as a signed letter of permission for pick up.
Can my sibling and I both apply for a permit and then refund one if we both get approved?
Only one of you will need to apply for parking this year if you plan on sharing a permit.
Can I give my permit to my friend if I do not want it anymore?
No, permits are non-transferable. Use of a permit by an individual that is not registered to it can result in possible fines, towing of vehicles and suspension of parking privileges. If you no longer need your permit it must be returned to the parking office. If your friend wants a permit they will have to apply for one separately.
Can I attach my friend's vehicle to my permit?
You can only register vehicles to your permit and thus transfer your permit to other vehicles if they belong to an immediate family member at the same address.
What are my options for method of delivery?
Permits ,ust be picked up in person at the parking office. Presentation of a valid McMaster or Mohawk student identification card (or other photo id)is required at the time of pickup.
What if I do not need my permit until the semester beginning in January?
You can still apply and pay for the permit at this time but you will not receive the permit until the end of December.
Can I still apply for summer school parking?
Yes, the summer permits (May to August) are sold in the parking office. For more information, contact parking services at (905) 525 9140 Ext. 24232 or email at parking@mcmaster.ca .
 
What if I only want parking for first semesteródo I have to pay for both?
You may purchase parking for September until December only, but if you decide in January that you would like to renew your parking for the next semester, we can not guarantee you a permit.
How do I get a permit if I have a disability or accessibility issues?
An up-to-date Ministry of Transportation Accessibility Permit is required for a accessible permit on campus. If you do not qualify for a MTO permit and yet still require special accommodations, please look at the accommodation parking section within the accessible parking page.
Why can I not get a daytime permit for the lots closest to my class/residence?
Undergraduates are restricted to lot M parking. The other parking lots on campus are assigned to the faculty and staff based on seniority.
Rates and Payment
Is parking free on the weekends?
No, for parking rates please click here.
When is parking free on the weekdays?
Parking fines always remain in place. For rates click click here.
Can I pay in installments?

No, we require full payment for the total amount of your permit at the time of application.

What if I do not have enough money to purchase the permit today?
You cannot apply for a permit until the full payment amount is available.
What if I have outstanding violation tags or am currently suspended?
You will not be issued a permit until all outstanding fines have been paid and the suspension has been lifted.
Transponders
How does the transponder work?

The transponder should be mounted in the upper corner of the windshield, below any sunshading, to the left of the driver and closest to the machinery as you enter the lot. We recommend that the transponder be mounted.  

When you drive up to and stop in front of a gate, your transponder will cause the gate arm to rise.

In case of difficulty, each gate system and pay station machine has an intercom that will connect you with the Parking and Security offices.  As well, each lot has cameras which are monitored by Security Services.

What does "AntiPassBack" mean?
The AntiPassBack feature for automated parking ensures that only one person (or car) may use a transponder at a time.  This means that once the system recognizes a car upon entry, the system will not recognize the same transponder for another car entry (and vice-versa for exiting).  Transponder holders must not (even in good faith) use their transponder to allow another car entry or exit. 
Who do we contact if we have more questions?

Security & Parking Services
McMaster University
1280 Main St W
ET Clarke Centre, Room 102
Hamilton, ON L8S 4K1
Canada
(905) 525 9140 Ext. 24232
Monday to Friday, 9:00 a.m. to 4:00 p.m.  (Closed on weekends & holidays)

What if the gate doesn't open?
In case of difficulty, each gate system and paystation machine has an intercom that will connect you with the Parking and Security offices.  As well, each lot has cameras which are monitored by Security Services.
Visitors
Where will visitors park?
Lots which will accommodate visitor parking are: A, B, C, D, E, G, H, I, M, P, Underground Wilson and Underground Stadium (see parking map for locations)
Where do visitors pay for parking?

Visitors may pay for parking numerous ways.  Visitors in gated lots can pay at the paystation located inside the parking lot, using the ticket they receive upon entry. The ticket notes the time of entry. Before exiting, the visitor must insert their ticket into the paystation machine and pay for the time spent in the lot. Payment methods include cash (at selected locations), credit card, or departmental rebate vouchers. The visitor can then re-insert their (now paid-for) ticket into the automated machine at the gate, which will cause the gate arm to lift and allow the vehicle to exit.

Visitors may also pay for parking (only in designated non-gated areas) by using “pay-and-display” machines.  This is pre-paid parking, similar to meter parking.  Areas designated for “pay-and-display” capabilities are College Crescent, Bates Circle.

What if someone has trouble paying at the paystation?
In case of difficulty, each gate system and paystation machine has an intercom that will connect you with the Parking and Security offices.  As well, each lot has cameras which are monitored by Security Services.