Visitor Parking - Lots B, C, D, E, G, H, I, and Stadium Underground
When you come to campus, proceed towards the
lot you want to park in. Electronic signage installed
outside the entrance to the lots will indicate the
availability of spaces for visitors in the lot. If the LED
indicator for visitors reads "open", you may proceed
to the entry gate. If the LED indicator for visitors read
"full", you must find an alternate lot, as there are no
visitor spaces available. Any remaining spaces are
reserved for transponder holders. When this is the
case, the entry station will not issue you a ticket or
Entering The Lot
Drive up to and stop in front of the gate. The entry station
will be activated as soon as it senses your vehicle. Touch
the black button surrounded by flashing lights directly
below the screen. Wait for ticket to print. Once you
remove the ticket, the gate arm will go up and you are
free to park in any open non reserved space in the lot. TAKE TICKET WITH YOU. Do not bend or fold ticket.
When You Are Ready To Leave Campus
When you are returning to your vehicle, take ticket to
Pay Station and insert ticket into slot. Follow instructions
posted on the pay station. Validated ticket can be used at the exit gate for 15 minutes after payment is received.
When complete, remove the validated ticket, return to
your vehicle, drive to the exit gate and insert the validated
ticket. The gate will rise and you can exit the lot.
What To Do If Your Ticket Is Not Working At Pay Station
If your ticket is not working, try the following steps:
- Ensure the ticket is being inserted with the
magnetic stripe facing down and to the right
- Make sure the ticket has not been folded,
creased, or bent
- If ticket continues to be rejected as "unread-
able", press the help button for assistance. Be
ready to identify your location to the attendant
by reading the station identifier label.
- Assistance will be provided via the intercom.
If required, a Parking Operations employee will
attend your location to assist
What To Do If You Have Lost Your Ticket
If you have lost your entry ticket, go to the pay station
and touch the "lost ticket" button before returning
to your vehicle. You will be charged the maximum
weekday rate for the applicable lot. Proceed with
payment as per directions posted on the pay station.
Remove the validated ticket, return to your vehicle,
drive to the exit gate and insert the validated ticket. The
gate will rise and you can exit the lot.
Short Stay Parking - Lots F, J, and Q
Visitors parking in Lots F, J, and Q must purchase a
permit from the pay and display machine immediately
after parking and it must be clearly displayed on
the windshield. Short stay areas are provided for a
maximum stay of 1 hour. Disabled visitors displaying a
valid MTO permit may park all day with the purchase and
display of a permit. Click here
Instructions For Rebate Ticket Usage
If you are visiting a department, they may choose to
issue you a rebate ticket which can be used to pay for
some or all of your parking charges. When you arrive
on campus, take a ticket from the entry gate. When
you are ready to leave, insert the entry ticket at the pay
station, wait for the parking charge to be calculated
and displayed. Insert your rebate ticket and wait for the
amount owing to be recalculated. If there is any charge
still owing, please pay by cash or credit card. Remove
the validated ticket, return to your vehicle, drive to the
exit gate and insert the validated ticket. The gate will
rise and you can exit the lot.
Each gate and Pay Station is equipped with an intercom
which is staffed full time. Our staff will do their best to
ensure your problems are resolved quickly and easily.
As well, each system has closed circuit television feeds
which are monitored 24 hours a day by McMaster
Security Services. Like always, they will work to ensure
that parking at McMaster is safe for everyone.
Additional information may be found on our
website at: http://parking.mcmaster.ca