This month, we are excited to highlight Poorvii, a dedicated member of our Parking Services team with a passion for solo travel and exploring diverse cultures. Poorvii thrives on meeting new people and embracing the unique experiences that come with her adventures around the globe.

Poorvii has been serving as a Parking Control Officer at McMaster for the past year. In her role, she ensures top-notch customer service by managing the intercom system and making sure every interaction is both positive and helpful. This position allows her to merge her love for engaging with new individuals and her commitment to delivering high-quality service to the McMaster community.

Poorvii is excited to continue growing her skills in customer service and communication, particularly in the field of parking management. She looks forward to contributing to the implementation of new technologies and strategies to make parking operations more efficient and effective at McMaster. Her ultimate goal is to make a meaningful impact on the team and the overall parking experience.

Recently, Poorvii has taken significant steps to optimize parking during busy events such as Fall Preview Day, helping to direct visitors to underutilized lots. This proactive strategy has resulted in a more even distribution of vehicles and increased customer satisfaction by providing more convenient parking options. Poorvii’s efforts have not only addressed immediate parking concerns but have also contributed to a smoother and more efficient parking experience for all.

We are proud of Poorvii’s dedication and are excited to see her continue to grow within our team. Keep up the great work, Poorvii!